This privacy notice explains how and why the Advisory, Conciliation and Arbitration Service processes your personal data under the General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
It tells you what Lite Care Ltd may do with your personal information when you contact us or use one of our services.
If you have a query about this privacy notice, please contact our data protection officer by emailing email@example.com
Most of the personal information we process is provided to us directly by
you when you:
What we collect about you and how we do this depends on:
If you call our helpline, the number you use to call will be automatically recorded and kept by us for up to 18 months. After this it will be deleted from our helpline database.
We keep your phone number for this period to help us distinguish your call from others. This means we can monitor how many helpline calls we get and what they're about.
Your call to our helpline may be recorded and used:
We keep recordings for 30 days, after which they're deleted.
You may ask for more information to be sent to you or for your call to be referred back to you. If so, the helpline may pass on relevant personal details about you to our officers who will then process this for you. These details include your name, contact details, and details about your workplace.
We're committed to the confidentiality and privacy of our users. Any personal information you give us will be held securely. It will not be sold or traded to another organization or company.
We may sometimes need to share information with government departments, the emergency services, law enforcement agencies, and public authorities (such as the Employment Tribunals Service).
If we share personal data with an external company or service we employ as part of our work, we make sure:
We protect the information you give us using physical, electronic and management procedures on use of personal data. Industry-standard secure sockets layer (SSL) encryption is used on web pages where we collect personal information electronically.
We manage risks around use of personal data using the Steps to Cyber Security' framework, managed by The National Cyber Security Centre (a part of the government). Security of our information technology systems are evaluated using Her Majesty's Government (HMG) Security Policy Framework.
Customer, claimant and respondent data is held in a government secure data centre in the UK. Back-up services are also provided in a separate government secure data centre in the UK.
Under data protection law, we must have a legal basis to collect, store and use your personal data. If we also use sensitive personal data, we need a second legal basis.
The legal basis for processing most of the personal data we use is that it's necessary:
You may have a right to request:
You may also have rights in relation to automated decision-making and profiling.